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Orders & Payments
Below are some of are common questions about orders
How do I place an order?
Browse our collections, select your favorite products, add them to your cart, and proceed to checkout. Complete the payment securely and your order will be confirmed instantly.
How do I know if my order is confirmed?
Once your order is placed successfully, you will receive an order confirmation email with your order details and tracking information.
Can I change or cancel my order after placing it?
If your order has not been shipped yet, please contact our support team as soon as possible. We will do our best to assist you.
What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and other secure payment options available at checkout.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Currently, FORESTIQUE primarily ships across India. International shipping will be available soon.
When will my order be shipped?
Orders are usually processed within 1-2 business days after payment confirmation.
How long does delivery take?
Metro Cities: 2-4 business days
Other Cities: 3-7 business days
Remote Areas: 5-8 business days
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.
Can I change my shipping address after placing an order?
Yes, if your order has not been shipped. Please contact us immediately.
Return & Refund
Below are some common questions about Returns, and Refunds
Can I return a product after delivery?
No. Due to hygiene, safety, and quality assurance reasons, all FORESTIQUE skincare and personal care products are non-returnable and non-exchangeable once delivered successfully.
Can I exchange a product after receiving it?
No. We do not offer exchanges for delivered products as they belong to the personal care category and must adhere to strict hygiene standards.
What should I do if I receive a damaged product?
Please contact us within 24 hours of delivery and provide:
- An unboxing video showing the issue clearly.
- Clear images of the damaged product and packaging.
Our team will review your request and assist you accordingly.
What if I receive the wrong product?
If you receive an incorrect item, please report it within 24 hours of delivery along with an unboxing video and photographs. Once verified, we will provide the appropriate resolution.
What if an item is missing from my order?
If your order is incomplete, notify us within 24 hours of delivery with an unboxing video and order details for verification.
How will my refund be processed?
If approved, the refund will be credited back to your original payment method. The processing time may vary depending on your bank or payment provider.